The Importance of Customer Service Typing Speed Test in Hiring

When it comes to hiring customer service representatives, one crucial aspect to consider is their typing speed and accuracy. ThriveMap creates realistic job assessments that take candidates through a virtual 'day in the life' of the job, including online typing tests that go beyond simple words per minute (wpm) speed tests. Instead, these assessments are designed to evaluate a candidate's ability to type accurately and quickly in different contexts.

For instance, a customer service representative may need to transcribe meeting minutes efficiently, while a data entry clerk may require a slower but more accurate typing pace. ThriveMap specializes in designing pre-employment assessments for high-volume roles such as contact center staff and customer service teams, ensuring that hiring managers can identify the right candidate for the job.

The best online typing assessments can help you find the lightning-fast typist your company needs. These tests typically require applicants to type different types of text quickly and accurately within a predefined period. By combining objective measures such as average typing speed, keystrokes per minute, and typing accuracy, scores can be formulated to determine a candidate's overall typing ability.

In this article, we'll explore the top 5 online typing assessments that you can use when hiring customer service representatives, data entry clerks, or any other role that requires excellent typing skills. Whether you're looking for someone who can type quickly and accurately for data entry, note-taking, or transcriptions, these assessments will help you find the right candidate for your team.

References:

* ThriveMap

* Typing Tests

* Online Typing Assessments

Customer service typing speed test